Billing Policy
Acceptable Payment Method
Petsgoody uses Shopify Payments to make sure that all payments are safe. People in the US can use Shopify Payments to pay safely with Visa, Mastercard, American Express, Shop Pay, Google Pay and Apple Pay.
When to Send a Bill
When you confirm your order at checkout, your payment is charged right away. Your order will be processed and packed for shipping once full payment is received.
Cost and Money
Prices on our website are all in U.S.dollars (USD). Prices include all taxes that the law says must be paid. There are no extra costs with Petsgoody. Before you finish your purchase, you will be clearly shown any extra costs, like shipping or taxes.
Handling Payments
Shopify Payments handles all transactions safely and in accordance with U.S. standards for data protection and financial security. Usually, payment authorization happens right away, and order processing starts within one to two business days.Payments That Didn't Go Through
Payments That Didn't Go Through
Customers will be told right away during checkout if a payment attempt fails. We won't process your order until we get your payment.The order may be canceled automatically if payment can't be confirmed within 24 hours.Staying Safe and Following the Rules
Staying Safe and Following the Rules
Shopify Payments is used by Petsgoody to safely handle all payments. Shopify Payments meets PCI DSS Level 1, which is the highest level of payment security. This makes sure that all customer information is fully encrypted and safe at every step of the transaction.
Returns and Chargebacks
The Return and Refund Policy tells you how to get your money back. Refunds that are approved are always sent back to the same payment method that was used to make the purchase. Shopify Payments handles chargebacks and payment disputes according to standard procedures for protecting payments and resolving disputes.
Contact
We're always happy to help if you need it or have any questions. You can get in touch with our support team using the information below:
Call us at +1 (917) 9477-946 or email us at customercare@petsgoody.com.
Hours of Operation:
Monday through Friday from 8:00 AM to 4:00 PM (GMT-8)
Saturday and Sunday from 10:00 AM to 4:00 PM (GMT-8)
On weekdays, please give us up to 12 hours to respond, and on weekends, please give us up to 24 hours.
