Cancellation Policy

Window for Cancellation

Customers can change their minds and cancel their order up to 90 minutes after they place it. After this window closes, the order will already be being processed and can't be stopped.

How to cancel?

You can cancel your order by emailing customercare@petsgoody.com or calling +1 (917) 9477-946 within the time limit. Please include your full name and order number so we can find your order quickly.

After the Cancellation Period

If we get your request after the 90-minute window, your order will already be in the process of being filled. You can still ask for a return or refund after the item has been delivered if you follow our Return & Refund Policy.

Time to Answer

We take care of cancellation requests within two hours of getting them during business hours. You will get an email letting you know that your cancellation has been confirmed.

Contact

We're always happy to help if you need it or have any questions. You can get in touch with our support team using the information below:

Call us at +1 (917) 9477-946 or email us at customercare@petsgoody.com.

Hours of Operation:

Monday through Friday from 8:00 AM to 4:00 PM (GMT-8) 
Saturday and Sunday from 10:00 AM to 4:00 PM (GMT-8)
On weekdays, please give us up to 12 hours to respond, and on weekends, please give us up to 24 hours.